FAQ

Welcome, you will find here most of the questions and answers that can help you

Who is Alrawdha Foodstuff Industry؟

Alrawda Foodstuff Industry is one of the largest food industries in the United Arab Emirates.

Since its establishment in 2013, the name Alrawdha has become synonymous with quality among consumers through the spread of its brand "Syriana" Under the slogan of the authentic Syrian taste.

How can I find out what ingredients are in the products؟

Ingredients for products come from a variety of sources using a variety of production methods. All ingredients are derived from natural sources.

?What roles are usually employed in Alrawdha؟

Whatever you are at any stage of life, Alrawda Foodstuff Industry is the right place for you.

Browse vacancies on our career portal.

How can I order from Alrawdha Foodstuff Industry؟
Ordering is easy, you can contact our customer service at +97167403313 or by email at info@alrawdha-ind.com, or via our online store
Can I cancel my order؟

You can cancel the order up to the point of product filling and shipping without applying any fees, but once the product is filled and ready for shipment, you cannot cancel the order according to the cancellation terms on the terms and conditions page. For assistance with this, please contact our Customer Service team who are happy to assist.

What is the best way to store tahini?
Store at room temperature away from direct exposure to sunlight and in an airtight container.
Do you offer organic products?

Yes, we work to provide high quality food products, and we aim to meet the needs of customers by using the best raw materials. 

Do you provide distribution services in UAE?

Yes, we provide distribution services for our products in different emirates of the country. Customers can get our products through multiple stores or by ordering them directly through our sales team.

How can I find out more about your product quality?

The quality of our products is our top priority. We adhere to the highest quality standards at all stages of production. Periodic tests are conducted on products to ensure compliance with local and international standards. You can view quality certificates and details of our production processes on our website or by contacting our customer service department.

Can I submit feedback or complaints about the products?

Yes, we always welcome your feedback and suggestions to improve our services and products. If you have any complaints or comments, you can contact us by email or phone, and we will respond to you as soon as possible.

Do you provide healthy options?

Yes, we are keen to meet the needs of our customers by providing healthy options. We have some products that are sugar and fat free such as light halva, and we continue to develop innovative products that suit different diets.

Can I find recipes using your products?

Yes, we offer a range of recipes using our products. You can visit the recipes section on our website to discover new ways to prepare delicious dishes using tahini, halva, oils, and other products.